Visitor Services Representative

ABOUT THE AMERICAN MURAL PROJECT

Launched in 2001 by artist Ellen Griesedieck, the American Mural Project (AMP) is creating the largest indoor collaborative artwork in the world—a three-dimensional mural 120-feet long and five stories high. The mural is a tribute to American workers and highlights what has defined the country over the last century. It seeks to inspire, to educate, to invite collaboration, and to reveal to people of all ages the many contributions they can make to American culture.

More than 15,000 children and adults have helped create pieces of the mural, which is housed in one of two former mill buildings on the AMP campus on Whiting Street in Winsted, Connecticut. Phase 1 renovations on the mural building finished in fall 2018 and the lengthy process of assembling and installing the mural is nearing completion. AMP will opened to the public with regular hours in summer 2022. Programming is currently offered for schools and teachers, after-school partnerships, summer enrichment sessions, and an apprentice-style internship program.

AMP is an equal opportunity employer.


THE POSITION

AMP seeks a part-time visitor services representative to join a dynamic and growing organization. In this position, the candidate will work closely with the Visitor Services Coordinator and the Visitor Services Assistant and will assist with visitors, group tours, field trips, events and facility rentals.

Hourly:
As of May 2024
Second Saturday of the month (September–June) from 10:30am–12:30pm
Sundays from 11:30am–5pm

Occasional added hours possible for events and rentals as they arise.

Possible expansion in the future to include Saturdays from 9:30am–5pm

Pay: $17/hour


RESPONSIBILITIES

  • Reports to Visitor Services Coordinator or Visitor Services Assistant (depending on who is in charge during the shift)

  • Set-up site, conduct visitor check-in, oversee coat check, process merchandise/refreshment sales, and conduct other visitation-related tasks

  • Assist in ensuring that facility, equipment, technology, and furnishings are in working order to support visitation

  • Assist in overseeing inventory for supplies and merchandise

  • Assist with group tours, field trips, and facility rentals

 
QUALIFICATIONS

At least one year of visitor/guest service experience. Applicant must possess excellent customer service skills, be a respectful and clear communicator, produce outstanding results independently and with a team, and be flexible to the changing needs of each day. It is important that the candidate be receptive and able to learn about the exhibit, in order to be able to host visitors and answer questions about the project. Computer skills and familiarity with POS systems required.

Interested candidates, please email a resume and a cover letter expressing why you are interested, to Abigail Lindquist, abigail@americanmuralproject.org